Communication Skills Training

Improve your communication skills with our half-day training course.

In any sales or lead generation role, great communication is the foremost important skill a person needs to be successful. It’s no secret that the quality and depth of our communication with both existing and potential clients has a direct impact on the size of our deals and on our ability to win repeat business – especially for those in leadership roles.

To build rapport you need to have the tools and skill set to quickly inspire trust across both written and verbal communication; even so, the way we talk to clients over the phone differs immeasurably to the way we communicate in person.

Understanding these subtle nuances can make a huge difference and truly elevate your interpersonal skills. On this half-day communication skills course you will learn about theory, practice easy-to-apply techniques, get feedback and after-course support from our team, and go away with the confidence to be a much more effective and influential communicator.

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Training available in central London or on-site

Our public courses are delivered in central London, but we provide on-site training across the UK and rest of the world if required.

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Public courses starting from £250 per delegate

With discounts available for multiple delegates from the same company. The second delegate is half price – for further discounts please get in touch.

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Great news - this course is CPD accredited!

And, as a bonus, you’ll walk away with a training manual and a month’s free coaching following course completion.

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Delivering excellent customer service

We’ve been awarded a Customer Outreach Award by Find Courses for delivering a high-standard of customer service.

How we can help

Our communications skills courses and coaching programmes are aimed at all those who are engaged in regular telephone and/or face-to-face contact with clients. Our approach teaches easy to apply techniques that help aid the rapid acceleration of client commitment, and, furthermore, help eliminate obstacles to the expansion of profitable business relationships.

The techniques learnt on this course will have an immediate impact on your day-to-day by improving your ability to do the following:

  • Communicate openly and effectively with clients
  • Build trust and rapport
  • Uncover the real and unstated needs of clients
  • Eliminate communication barriers
  • Understand client thinking patterns
  • Engage in active listening
  • Present oneself assertively and confidently

Communication Skills Course Agenda

The course is divided into two parts. The morning session will address the theory of effective communication in business environments (sections outlined below), whilst the afternoon session will involve practical and engaging hands-on application of the theory presented in the morning session, involving role plays around effective use of telephone and meeting skills. The scenarios will involve typical communication challenges.

Please note, the agenda outlined here is just a guideline to the standard course we deliver – all of our courses can be modified and built with your needs in mind.

Building trust and rapport

This section includes:

  • How to communicate effectively with clients we dislike
  • Dealing with difficult conversations/wayward clients
  • Delivery of bad news to clients
  • Elimination of cultural barriers-points to take into account

Telephone communication

This section includes:

  • Effective use of questioning to uncover the unstated needs of clients
  • The avoidance of jargon and clear explanation of technical terms
  • Gaining the client’s commitment


This section covers:

  • Improving your communication style
  • The importance of active listening
  • Understanding thinking patterns
  • Getting the results you want

Course Dates

We will be delivering our communication training as a public course on the upcoming dates:

  • Tuesday 17th September 2019
  • Friday 18th October 2019
  • Wednesday 20th November 2019
  • Tuesday 3rd December 2019

This is a half-day course priced at £250 plus VAT per delegate, although if two delegates from the same company wish to attend then the second person is half price. If you would like to book places for more than two delegates from the same company, then please speak to us as there may be further discounts available.

All public courses are held at our training centre in London, at the following address:

Rila House,
73 Newman Street,
W1T 3EJ,
United Kingdom

Alternatively, we offer on-site training for those looking for a private session. We can deliver training wherever your company is based, either in the UK or internationally.


Good on trust and rapport. Super attitude to life and this shines through. Will definitely recommend. ☺ Thank you so much for our training

Tara Ward, Customer Service Wizard, Stinkyink

Why us?

Our communication skills training courses are built bespoke for the exact needs of our attending delegates. We can deliver our training in a one day workshop in London, throughout the UK, or internationally as well. We can also deliver this training as part of an ongoing coaching programme.

Furthermore, all of our courses are delivered by Head Coach, Anthony Maddalena. Anthony has over 20 years experience in coaching a full range of sales and leadership skills in individuals, teams, and groups of delegates – having worked with some of the largest companies in the world to SMEs, startups, and everything in between. If you wish, you can connect with Anthony via his LinkedIn profile.

Finally, we strongly believe that time and logistical pressures shouldn’t hold you or your team back from receiving our training courses. For this reason, we offer masterclass tutorials, one-to-one coaching, team refreshers, and mentoring over Skype. This makes our training completely flexible.

Interested? Get in touch using our contact form today to discuss your requirements.